Cancellation & Refund

Cancellation Policy:

Clearly outline the conditions under which a donation or contribution can be canceled. This might include situations such as:

1. • • Donor's request for cancellation within a certain timeframe after the donation is made.
     • Errors in donation processing.
     • Inability to fulfill a promised service or benefit to the donor.
     • Specify the procedure for canceling a donation, such as contacting a designated department or individual within the trust.

Refund Policy:

Explain the circumstances under which refunds will be issued. This might include:

1. • • Donations made in error or accidentally duplicated.
     • Donations made under fraudulent circumstances.
     • Failure to fulfill a promised service or benefit to the donor.
     • Detail the process for requesting a refund, including any necessary documentation or forms.
     • Specify the timeframe within which refunds will be processed and issued.

Exceptions and Discretion:

1. • Acknowledge that there may be circumstances not explicitly covered by the policy and reserve the right for the charitable trust to handle such cases on a case-by-case basis.
   • Provide contact information or a procedure for individuals to appeal decisions or request exceptions to the policy.

Communication:

1. • Ensure that the cancellation and refund policy is clearly communicated to donors. This might include displaying it on the organization's website, including it in donation receipts and acknowledgments, and making it available upon request.

Legal Compliance:

1. • Ensure that the cancellation and refund policy complies with any relevant laws and regulations governing charitable organizations and fundraising activities in your jurisdiction.

Review and Updates:

1. • Regularly review the policy to ensure that it remains relevant and effective. Update the policy as needed to reflect any changes in the organization's operations or external factors.

Transparency:

• • Maintain transparency about how donated funds are used and how the organization handles cancellations and refunds. This helps build trust with donors and stakeholders.